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HP Recommended
Microsoft Windows 10 (64-bit)

Hello  every  one. Im  Eva  First  I wanna  tell that  my english  language  is may  be  bad.  I  had  CPU  I7-8750H It  has its  own  GPU Intel(R) UHD Graphics 630 I  updated  drivers  from  Intel  website. Now  I got  error:

This  device  not  working  properly „Windows“ cannot load the required drivers for this device. (code 31)

Object name not found.  So  In  device  manager  this  device: Intel(R) UHD Graphics 630 has  litlle  yellow  triangle.  Windows   says   that  device  drivers  allready  installed.

My  Laptop  is HP Omen 15 DC1011na

Windows  10 Home 64bit  All stock  nothing  replaced or  upgraded.

Some  Information:

RAM-16GB

GPU-Nvidia  RTX 8GB~6GB

SSD NVMe 256GB

HDD 1TB

Can  somebody Help me  to  remove that  litlle  triangle  and  have  a  properly working  device?

2 REPLIES 2
HP Recommended

@EvaShinoda wrote:

....   updated  drivers  from  Intel  website. Now  I got  error: ...


@EvaShinoda 

 

Normally HP machines only work with video drivers from HP which are fully tested. Please download driver from HP and install over the top

 

     https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc1000-laptop-pc-series/26122182

 

Regards.

BH
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HP Recommended

Hello  again Banhien,   I  did  what  you said  but  problem  stays  same.  Yellow  triangle with  same  error text  as  described  before.... 😐 

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