Intel UHD 620 HD Graphics Drivers

[AllenB50]

Can anybody explain to me why HP has been dragging on and on about releasing the DCH graphics drivers for the Intel 620 UHD? In phone calls they release no information about when to even expect them to be released. We are stuck at Windows 10 Feature Release 1803 (March of 2018) . Without upgraded drivers my machine cannot be upgraded to Feature Release 1809 (September of 2018) much less Feature Release 1903 which should be out any day.

You cannot use the Intel released version. HP customizes the Intel drivers and the update process recognizes  that customized drivers are installed and will not allow them to be overwritten/updated. I realize there are ways around this, but I want the tested, certifued by HP versions. It has now been a years since there has been a major updrade of graphics drivers. The Intel version was released 6 months ago. WHy can't HP customize it and release it?

I am so sorry I bought this laptop from HP. Their support has been abysmally bad. My three other PCs updated to 1809 months ago, all of which are non-HP products. 

[Paul_Tikkanen]

Hi:

Nobody here can explain that to you, since this is a peer to peer forum.

You can contact the HP executive team at the link below and address your concerns to them.

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

I had the same question you did, and used the above contact point.

My issue was there was no updated graphics driver for the HP Stream Pro G4 business class notebook.

I got a reply form HP, and was told to use the graphics drivers from the Intel site if I wanted the latest version installed.

So I did, and the graphics works just fine.

If you want to know how to do it, let me know, and I will walk you through the process.

You can't just run the exe file.  It won't work.

I also installed the Intel driver update utility, and about a week after I updated the driver, Intel indicated there was a new one available, and it downloaded and automatically installed with no muss, no fuss.

So, my assumption is:  once the Intel graphics driver from Intel is successfully installed, future updates are automatic as they are released.

[AllenB50]

Paul,

I thank you for your quick response. I accept that your solution will PROBABLY work just fine, but I was hoping the community could just put some pressure on HP to get the job done the way the tech is supposed to flow or just to update us on what, if any progress is being made. HP support, in general, seems to be the worst of all the major manufacturer/integrators oyt there.

But, I do thank you for your responses.

Allen

[Paul_Tikkanen]

You're very welcome, Allen.

The only folks here from HP are the moderators whose main purpose is to ensure compliance with the forum rules.

That is why the best way, IMHO to garner HP's attention to this matter is to communicate directly with the management team.

I was surprised they even assigned a case number to my request and that someone in the hierarchy actually referenced the case and responded.

Not exactly what I was expecting...use the drivers from Intel. 

I was hoping they would have stated...we are working on releasing new drivers.

In any event, I have noticed that not just with your model but with most, HP rarely updates the graphics drivers unless there is a bug with the ones on the support pages.

They do a slightly better job with keeping the graphics drivers updated for the business class PC's, but you pay more for those notebooks, so I assume you are paying for the extra driver support.

I will say this...if you download the latest zip file of the Intel graphics driver, and you download the graphics driver from your notebook's support page, when I compare the driver files, I cannot find any major differences between the HP driver file and the Intel driver file. 

You have to use a free utility like 7-Zip to extract the HP exe file into its driver folder without running it.

There is a Vulkan exe file (which I assume gets automatically launched when you run the driver) within the HP graphics driver file, and the Intel one has the Vulkan software but not as an exe file, so it gets installed somehow but in a different way.

The only other major difference I could find was there is a sp87736.cva file in the HP software and of course, this is missing from the generic Intel driver.

Anyway, if you get tired of waiting for HP to release an updated driver, make a system restore point, and try manually installing the Intel graphics driver.  That way you can run the system restore utility and bring your PC back to the HP graphics driver you currently have installed.

I am confident that the generic Intel driver will work just fine for you.