Intel UHD Graphics 630 Problem

[Illia_KP]

Hi there. I had a problem with the integrated graphics card in my laptop.

The symptoms are as follows: after booting the operating system in a random period of time, the image jumps and then disappears permanently (the display backlight works but everything is dark).

If you switch to safe Windows mode or turn off integrated graphics, there is no problem.

After rebooting, everything also works until this problem reappears (the image may disappear immediately or in a few hours).

System configuration:

Intel Core i5 8th Gen (intel UHD 630 graphics)

External graphics card: NVIDIA Geforse GTX 1050 TI

RAM 64GB (32+32)

128 Gb SSD (Disc C)

1 Tb HDD (Disc D)

I updated the drivers for both video cards to the last ones and also tried to return to the old ones (2019) - it didn't help.

If you enter the event, there is an error Ivent ID 411

The laptop now runs on an external card (the internal card is turned off), but some features are not available - such as direct x and physics x, brightness adjustment is also not available.

P.S. Sorry for the bad English - I'm not a native speaker.

[Echo_Lake]

@Illia_KP

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?

I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon  .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Illia_KP]

Hi, thanks for the reply.

First I will answer the question:

1. Changes in the configuration of the PC, its software did not make (there was a replacement of RAM about 4+ months ago - increase to 64GB), the problems appeared around the end of February.
2. The computer was working normally at the end of February, the problem arose from February 24 to 28 - about that time I turned off the integrated video card.

In the Windows update it says that I have up-to-date updates, the drivers also seem to be up-to-date (I described it above), I reinstalled the BIOS according to the instructions (with the integrated card included) - I was lucky that it did not crash.

The problem is still there.

[Echo_Lake · Accepted solution]

@Illia_KP

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. 
The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) This document is for Notebook PCs as well. 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.