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Shanester
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Solved!

Intel driver error

HP Recommended
Envy 17-u108ca
Microsoft Windows 10 (64-bit)

Greetings,

 

I have two problems and I think they're related.

  • My display is set to turn off after 10 minutes, but it doesn't
  • When I go into Device Manager, Intel Dynamic Platform and Thermal Framework is already expanded. Intel Dynamic Platform and Thermal Framework Manager is showing in an error state. The properties says "Windows has stopped this device because it has reported problems. (Code 43)"

I would normally start troubleshooting steps, but since I'm dealing with a driver I'm worried that I might make things worse. I have the latest version of the driver. HP Support Assistant says there are no new updates.

 

I would appreciate any input.

 

Thanks,

Shane.

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
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Message 4 of 4
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@Shanester

 

Follow the steps in the below article to update the BIOS.

 

https://support.hp.com/in-en/document/c00042629

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 2 of 4
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@Shanester

 

I reviewed your post and I understand that the display doesn’t turn off after the set time and you are facing issues with the Intel dynamic driver.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link.

 

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111007.exe

 

Then update the Intel Platform ME Firmware Update from the below link.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105787.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Shanester
Author
Level 5
238 78 1 16
Message 3 of 4
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Thanks for getting back to me.

 

I thought that the HP Support Assistant would notify me of updates. I didn't get a notice about the BIOS update.

 

I'm nervous about updating the BIOS. Besides backing up my computer, is there anything I can do to make sure a BIOS update goes smoothly?

 

Thanks,

Shane.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 4 of 4
Flag Post
HP Recommended

@Shanester

 

Follow the steps in the below article to update the BIOS.

 

https://support.hp.com/in-en/document/c00042629

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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