Intel graphic

[PiaLo]

Intel Graphic driver for windows, have the latest driver - 15.60.2.4901 (my computer doesnt agree to download)

When will you have that one on HP webbsite for download?

I only have 15.46.05.4771 on my computer today.

Or what is the best, latest you have?

Can I change the ship, for a even bether grafik card/ship then Intel?

Thanks

Pia

[Huffer]

Latest Intel driver provided by HP:

http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82394.exe

Type:

Driver-Graphics

Version:

15.46.4771 Rev.F

Operating systems:

Windows 10 (64-bit)

Release date:

Oct 25, 2017

So that is the one you have. It will take HP a little while to package any newer Intel driver for download to HP laptops. Are you having a problem you think a newer driver would solve? 

No, the video is part of and soldered to the motherboard and cannot be changed out or upgraded without ordering and installing a whole different motherboard which is not going to make sense economically. 

Post back with any more questions but please Accept as Solution if this is your answer. 

[PiaLo]

Thanks for fast answer.

I do use a drawingprogram "Sketchup", its very slow in my new computer 3 weeks old.

It did work fine on the same computer 650, 4 years old?!

They tried to help me from Sketchup, to set the computer at "toplevel" in this new computer, we got it to work but its very slow when i work in the program. They say its the  support for "OpenGL", not as good as the old computer (you think everything goes better with time). 

Can i do something else, little bit of panic over hear?!

Pia

[Huffer]

With Sketchup you have to have an OpenGL 3.0 capable card which is not a high requirement for a gaming machine and if your old laptop had any kind of dedicated video card it could run Sketchup but here is what the website for the app says:

Recommended hardware

• 2+ GHz processor
• 8+ GB RAM
• 700MB of available hard-disk space
• 3D class video card with 1GB of memory or higher and supports hardware acceleration. Please ensure that the video card driver supports OpenGL version 3.0 or higher and is up to date.
  SketchUp's performance relies heavily on the graphics card driver and its ability to support OpenGL 3.0 or higher. To test your graphics card's compatibility, please download and run the SketchUp 2017 Checkup application. Historically, people have seen problems with Intel-based cards with SketchUp. We don't recommend using these graphics cards with SketchUp at this time.

So even though your Intel HD 620 or 630 technically has support for OpenGL 3.0 it has caused trouble with this particular app and unfortunately a machine with Intel video only is not a good choice if you rely on this program. You can check to be sure your video supports OpenGL 3.0 by following tips here:

https://www.intel.com/content/www/us/en/support/articles/000005575/graphics-drivers.html

Open GL 3.0 is not software it depends on th hardware features of the video chip so there is no way to just download a patch or something to make it work better. 

[PiaLo]

Hello

I realy have to get it to work and the guide/link below says it could work, i cant buy a new computer.. its only 3 weeks old. 

Can you look at the guide below..  The support on Sketchup, do help lots of users in this matter but they are not alow to do that on my HP?! Could you help me with some  answers, to let them or someone else do this changes?

https://forums.sketchup.com/t/sketchup-freeze-with-intel-drivers-solution-update-11-13-2017/55025

Regards

Pia

[Huffer]

There is nothing anyone else needs to do. This just assures you have the actual Intel driver installed and not the generic Windows driver for your video card. Follow the instruction in the link you gave but my guess is you already have the correct Intel driver installed. 

[PiaLo]

Hello

I don´t have the latest driver, they have 3 updates after mine, thats the problem. Se respons from my IT help

If I understand their response correctly, they "assume" that you already have the correct driver installed. However, we know that you have an older driver installed. What are their answers to it? How can you install last and get around their limit (It tells us to contact HP for help)?

Can mention that I just had another customer who installed the latest driver manually (according to the link I sent to you) and it solved his problem. He had an Intel 520 card.  Sincerely/ Fredrik "Sketchup"

Regards

Pia

[PiaLo]

Hello Huffer or anybody else

Isnt their a chans to get around your limit to get the latest Intel driver? (My IT, said it will work with Sketchup)
Or, When would you have that driver on HP for me to download ?

Intel Graphic driver for windows, have the latest driver - 15.60.2.4901 (my computer doesnt agree to download/install?!)

A bit of panic over hear when its not woking , as i said it did work on my 4 year old computer

Please help!

Pia

[Huffer · Accepted solution]

You will have to force install the latest Intel driver. Download the .zip version of the driver installer from Intel. It will unpack to a folderwhere you direct it.

See full instructions here:

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

This is the .zip file you need:

https://downloadmirror.intel.com/27412/a08/win64_15.60.2.4901.zip

Post back with any more questions and let us know if this does the trick for you or if you still have trouble with the software. 

[PiaLo]

THANKS!

Finaly i got it to work.. Great!

All the best

Pia