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‎10-21-2020 04:11 PM

HP Recommended
Product: HP Pavilion All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Does anyone know how to solve the graphics card update for a 6th generation? My system will not recognize my other monitor that I have connected. I will not detect it. In the device manager settings under the display tab, it shows that there is an error with the device. I have updated the device drivers several times but the system still will not recognize it. I've attached photos of what I am seeing. Can someone help me please?

 

Capture 2.JPGCapture 1.JPG

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2020 07:09 PM

HP Recommended

Hi:

 

See if you can manually update the Intel graphics driver to the latest version by following the guidance in the knowledge base article I wrote....

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

View solution in original post

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3 REPLIES 3

‎10-21-2020 07:09 PM

HP Recommended

Hi:

 

See if you can manually update the Intel graphics driver to the latest version by following the guidance in the knowledge base article I wrote....

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

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‎10-24-2020 12:58 AM

HP Recommended

Thanks for the timely response. I followed your instructions and it worked. No hiccups at all! Thanks!

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‎10-24-2020 07:22 AM

HP Recommended

You're very welcome.

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