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‎11-29-2017 06:01 PM

HP Recommended
Product: hp g72-b66us
Operating System: Microsoft Windows 7 (64-bit)

I am trying to figure out why there is a CODE 12 in my INTEL GRAPHICS CARD details. It is messed up and I have no idea why. 

I did a Dx Diagnosis and there is all this information under System Driver and i have no idea what it means



Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_1439103C&REV_02\3&11583659&0&10
Driver: C:\Windows\system32\DRIVERS\igdkmd64.sys, 8.15.0010.2189 (English), 7/28/2010 20:10:42, 10610400 bytes
Driver: C:\Windows\system32\igdumd64.dll, 8.15.0010.2189 (English), 7/28/2010 20:10:36, 6547968 bytes
Driver: C:\Windows\system32\igd10umd64.dll, 8.15.0010.2189 (English), 7/28/2010 19:55:00, 4720128 bytes
Driver: C:\Windows\system32\igkrng575.bin, 8/25/2010 18:34:30, 870560 bytes
Driver: C:\Windows\system32\igcompkrng575.bin, 8/25/2010 18:34:30, 127868 bytes
Driver: C:\Windows\system32\igfcg575m.bin, 8/25/2010 18:34:30, 104796 bytes
Driver: C:\Windows\SysWow64\igkrng575.bin, 8/25/2010 18:34:30, 870560 bytes
Driver: C:\Windows\SysWow64\igcompkrng575.bin, 8/25/2010 18:34:30, 127868 bytes
Driver: C:\Windows\SysWow64\igfcg575m.bin, 8/25/2010 18:34:30, 104796 bytes
Driver: C:\Windows\system32\iglhxs64.vp, 7/28/2010 21:13:52, 5408 bytes
Driver: C:\Windows\system32\iglhxo64.vp, 8/25/2010 17:52:00, 60015 bytes
Driver: C:\Windows\system32\iglhxc64.vp, 8/25/2010 17:52:00, 60226 bytes
Driver: C:\Windows\system32\iglhxg64.vp, 8/25/2010 17:52:00, 60254 bytes
Driver: C:\Windows\system32\iglhxa64.vp, 8/25/2010 17:52:00, 1090 bytes
Driver: C:\Windows\system32\iglhxa64.cpa, 8/25/2010 17:52:00, 1991936 bytes
Driver: C:\Windows\system32\iglhcp64.dll, 8/25/2010 17:52:00, 187392 bytes
Driver: C:\Windows\system32\iglhsip64.dll, 8/25/2010 17:52:00, 205824 bytes
Driver: C:\Windows\SysWow64\igdumd32.dll, 8.15.0010.2189 (English), 7/28/2010 20:02:54, 4967424 bytes
Driver: C:\Windows\SysWow64\igdumdx32.dll, 8.15.0010.2189 (English), 7/28/2010 19:58:10, 571904 bytes
Driver: C:\Windows\SysWow64\igfxdv32.dll, 8.15.0010.2189 (English), 7/28/2010 19:20:54, 228864 bytes
Driver: C:\Windows\SysWow64\igd10umd32.dll, 8.15.0010.2189 (English), 7/28/2010 19:47:56, 4411904 bytes
Driver: C:\Windows\SysWow64\iglhcp32.dll, 8/25/2010 17:52:00, 143360 bytes
Driver: C:\Windows\SysWow64\iglhsip32.dll, 8/25/2010 17:52:00, 208896 bytes
Driver: C:\Windows\system32\difx64.exe, 7/28/2010 20:22:28, 152600 bytes
Driver: C:\Windows\system32\hccutils.dll, 8.15.0010.2189 (English), 7/28/2010 19:26:30, 108032 bytes
Driver: C:\Windows\system32\igfxsrvc.dll, 8.15.0010.2189 (English), 7/28/2010 19:27:02, 61952 bytes
Driver: C:\Windows\system32\igfxsrvc.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:36, 508952 bytes
Driver: C:\Windows\system32\igfxpph.dll, 8.15.0010.2189 (English), 7/28/2010 19:27:26, 243200 bytes
Driver: C:\Windows\system32\igfxcpl.cpl, 8.15.0010.2189 (English), 7/28/2010 19:27:54, 122368 bytes
Driver: C:\Windows\system32\igfxdev.dll, 8.15.0010.2189 (English), 7/28/2010 19:26:20, 271360 bytes
Driver: C:\Windows\system32\igfxdo.dll, 8.15.0010.2189 (English), 7/28/2010 19:25:44, 142336 bytes
Driver: C:\Windows\system32\igfxtray.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:38, 161304 bytes
Driver: C:\Windows\system32\hkcmd.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:32, 386584 bytes
Driver: C:\Windows\system32\igfxress.dll, 8.15.0010.2189 (English), 7/28/2010 19:25:44, 830464 bytes
Driver: C:\Windows\system32\igfxpers.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:34, 415256 bytes
Driver: C:\Windows\system32\igfxTMM.dll, 8.15.0010.2189 (English), 7/28/2010 19:27:34, 380416 bytes
Driver: C:\Windows\system32\gfxSrvc.dll, 8.15.0010.2189 (English), 7/28/2010 19:26:20, 119808 bytes
Driver: C:\Windows\system32\GfxUI.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:30, 3156504 bytes
Driver: C:\Windows\system32\GfxUI.exe.config, 8/25/2010 17:57:00, 151 bytes
Driver: C:\Windows\system32\IGFXDEVLib.dll, 1.00.0000.0000 (Invariant Language), 7/28/2010 19:26:20, 4096 bytes
Driver: C:\Windows\system32\igfxext.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:32, 223768 bytes
Driver: C:\Windows\system32\igfxexps.dll, 8.15.0010.2189 (English), 7/28/2010 19:27:26, 27648 bytes
Driver: C:\Windows\SysWow64\igfxexps32.dll, 8.15.0010.2189 (English), 7/28/2010 19:22:00, 23552 bytes
Driver: C:\Windows\system32\igfxrara.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:56, 86528 bytes
Driver: C:\Windows\system32\igfxrchs.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:56, 83968 bytes
Driver: C:\Windows\system32\igfxrcht.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:58, 83968 bytes
Driver: C:\Windows\system32\igfxrdan.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:58, 87040 bytes
Driver: C:\Windows\system32\igfxrdeu.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:00, 88064 bytes
Driver: C:\Windows\system32\igfxrenu.lrc, 8.15.0010.2189 (English), 7/28/2010 19:25:48, 87552 bytes
Driver: C:\Windows\system32\igfxresn.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:06, 88576 bytes
Driver: C:\Windows\system32\igfxrfin.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:58, 87552 bytes
Driver: C:\Windows\system32\igfxrfra.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:00, 88576 bytes
Driver: C:\Windows\system32\igfxrheb.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:00, 86528 bytes
Driver: C:\Windows\system32\igfxrita.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:02, 88064 bytes
Driver: C:\Windows\system32\igfxrjpn.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:02, 84992 bytes
Driver: C:\Windows\system32\igfxrkor.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:02, 84992 bytes
Driver: C:\Windows\system32\igfxrnld.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:58, 88064 bytes
Driver: C:\Windows\system32\igfxrnor.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:02, 87552 bytes
Driver: C:\Windows\system32\igfxrplk.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:04, 88064 bytes
Driver: C:\Windows\system32\igfxrptb.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:04, 87552 bytes
Driver: C:\Windows\system32\igfxrptg.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:04, 88064 bytes
Driver: C:\Windows\system32\igfxrrus.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:04, 88064 bytes
Driver: C:\Windows\system32\igfxrsky.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:08, 88064 bytes
Driver: C:\Windows\system32\igfxrslv.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:08, 87552 bytes
Driver: C:\Windows\system32\igfxrsve.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:06, 87552 bytes
Driver: C:\Windows\system32\igfxrtha.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:06, 87040 bytes
Driver: C:\Windows\system32\igfxrcsy.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:58, 87552 bytes
Driver: C:\Windows\system32\igfxrell.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:00, 88576 bytes
Driver: C:\Windows\system32\igfxrhun.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:00, 87552 bytes
Driver: C:\Windows\system32\igfxrtrk.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:06, 87552 bytes
Driver: C:\Windows\system32\Gfxres.ar-SA.resources, 8/25/2010 18:05:24, 139830 bytes
Driver: C:\Windows\system32\Gfxres.cs-CZ.resources, 8/25/2010 18:05:26, 118684 bytes
Driver: C:\Windows\system32\Gfxres.da-DK.resources, 8/25/2010 18:05:26, 114179 bytes
Driver: C:\Windows\system32\Gfxres.de-DE.resources, 8/25/2010 18:05:28, 122638 bytes
Driver: C:\Windows\system32\Gfxres.el-GR.resources, 8/25/2010 18:05:30, 178288 bytes
Driver: C:\Windows\system32\Gfxres.es-ES.resources, 8/25/2010 18:05:30, 122858 bytes
Driver: C:\Windows\system32\Gfxres.en-US.resources, 8/25/2010 18:05:14, 110156 bytes
Driver: C:\Windows\system32\Gfxres.fi-FI.resources, 8/25/2010 18:05:32, 118631 bytes
Driver: C:\Windows\system32\Gfxres.fr-FR.resources, 8/25/2010 18:05:32, 120695 bytes
Driver: C:\Windows\system32\Gfxres.he-IL.resources, 8/25/2010 18:05:34, 133680 bytes
Driver: C:\Windows\system32\Gfxres.hu-HU.resources, 8/25/2010 18:05:34, 119533 bytes
Driver: C:\Windows\system32\Gfxres.it-IT.resources, 8/25/2010 18:05:36, 125477 bytes
Driver: C:\Windows\system32\Gfxres.ja-JP.resources, 8/25/2010 18:05:38, 136327 bytes
Driver: C:\Windows\system32\Gfxres.ko-KR.resources, 8/25/2010 18:05:38, 123164 bytes
Driver: C:\Windows\system32\Gfxres.nb-NO.resources, 8/25/2010 18:05:40, 114779 bytes
Driver: C:\Windows\system32\Gfxres.nl-NL.resources, 8/25/2010 18:05:40, 119513 bytes
Driver: C:\Windows\system32\Gfxres.pl-PL.resources, 8/25/2010 18:05:42, 118317 bytes
Driver: C:\Windows\system32\Gfxres.pt-BR.resources, 8/25/2010 18:05:42, 120287 bytes
Driver: C:\Windows\system32\Gfxres.pt-PT.resources, 8/25/2010 18:05:44, 118997 bytes
Driver: C:\Windows\system32\Gfxres.ru-RU.resources, 8/25/2010 18:05:44, 165251 bytes
Driver: C:\Windows\system32\Gfxres.sk-SK.resources, 8/25/2010 18:05:46, 117984 bytes
Driver: C:\Windows\system32\Gfxres.sl-SI.resources, 8/25/2010 18:05:46, 114308 bytes
Driver: C:\Windows\system32\Gfxres.sv-SE.resources, 8/25/2010 18:05:48, 119286 bytes
Driver: C:\Windows\system32\Gfxres.th-TH.resources, 8/25/2010 18:05:48, 189408 bytes
Driver: C:\Windows\system32\Gfxres.tr-TR.resources, 8/25/2010 18:05:50, 121121 bytes
Driver: C:\Windows\system32\Gfxres.zh-CN.resources, 8/25/2010 18:05:52, 102843 bytes
Driver: C:\Windows\system32\Gfxres.zh-TW.resources, 8/25/2010 18:05:52, 103997 bytes
Driver: C:\Windows\system32\ig4icd64.dll, 8.15.0010.2189 (English), 7/28/2010 19:41:12, 15035392 bytes
Driver: C:\Windows\SysWow64\ig4icd32.dll, 8.15.0010.2189 (English), 7/28/2010 19:32:14, 11042304 bytes
Driver: C:\Windows\system32\igfxCoIn_v2189.dll, 1.02.0030.0000 (English), 7/28/2010 20:18:58, 92672 bytes

2 REPLIES 2

‎12-01-2017 08:50 AM

HP Recommended

@dopamineopt

 

Welcome to HP Support Forums. 🙂 

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have an HP G72-b66US Notebook and the display drivers have an error. I appreciate the steps you have performed and have certainly done a good job.

 

To assist you better, I would like to know the following information:

  • Is the display quality bad?
  • Are you unable to change the display resolution, etc?
  • Have you tried to reinstall the display drivers?
  • Did any software changes or updates happen on the laptop?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Open the device manager.
  • Expand "Display adapters". Right click on the display drivers in it and select uninstall. 
  • Close the device manager once the display drivers are uninstalled.
  • Restart the laptop.

Now, you may download and run the HP Support Assistant tool. This will detect and install any missing drivers on your laptop. 

 

I sincerely hope this fixes the issue. Let me know how it goes. Good luck! 🙂

Was this reply helpful? Yes No

‎08-10-2019 04:31 PM

HP Recommended

Hi again! Yes I did that well tried to. The computer gets stuck in restart mode EVERYTIME. I am unable to update new windows drivers as it also gets stuck forever. The computer works fine without needing this to work lol I’ll herb over it

Was this reply helpful? Yes No
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