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HP Recommended
hp g72-b66us
Microsoft Windows 7 (64-bit)

I am trying to figure out why there is a CODE 12 in my INTEL GRAPHICS CARD details. It is messed up and I have no idea why. 

I did a Dx Diagnosis and there is all this information under System Driver and i have no idea what it means



Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_1439103C&REV_02\3&11583659&0&10
Driver: C:\Windows\system32\DRIVERS\igdkmd64.sys, 8.15.0010.2189 (English), 7/28/2010 20:10:42, 10610400 bytes
Driver: C:\Windows\system32\igdumd64.dll, 8.15.0010.2189 (English), 7/28/2010 20:10:36, 6547968 bytes
Driver: C:\Windows\system32\igd10umd64.dll, 8.15.0010.2189 (English), 7/28/2010 19:55:00, 4720128 bytes
Driver: C:\Windows\system32\igkrng575.bin, 8/25/2010 18:34:30, 870560 bytes
Driver: C:\Windows\system32\igcompkrng575.bin, 8/25/2010 18:34:30, 127868 bytes
Driver: C:\Windows\system32\igfcg575m.bin, 8/25/2010 18:34:30, 104796 bytes
Driver: C:\Windows\SysWow64\igkrng575.bin, 8/25/2010 18:34:30, 870560 bytes
Driver: C:\Windows\SysWow64\igcompkrng575.bin, 8/25/2010 18:34:30, 127868 bytes
Driver: C:\Windows\SysWow64\igfcg575m.bin, 8/25/2010 18:34:30, 104796 bytes
Driver: C:\Windows\system32\iglhxs64.vp, 7/28/2010 21:13:52, 5408 bytes
Driver: C:\Windows\system32\iglhxo64.vp, 8/25/2010 17:52:00, 60015 bytes
Driver: C:\Windows\system32\iglhxc64.vp, 8/25/2010 17:52:00, 60226 bytes
Driver: C:\Windows\system32\iglhxg64.vp, 8/25/2010 17:52:00, 60254 bytes
Driver: C:\Windows\system32\iglhxa64.vp, 8/25/2010 17:52:00, 1090 bytes
Driver: C:\Windows\system32\iglhxa64.cpa, 8/25/2010 17:52:00, 1991936 bytes
Driver: C:\Windows\system32\iglhcp64.dll, 8/25/2010 17:52:00, 187392 bytes
Driver: C:\Windows\system32\iglhsip64.dll, 8/25/2010 17:52:00, 205824 bytes
Driver: C:\Windows\SysWow64\igdumd32.dll, 8.15.0010.2189 (English), 7/28/2010 20:02:54, 4967424 bytes
Driver: C:\Windows\SysWow64\igdumdx32.dll, 8.15.0010.2189 (English), 7/28/2010 19:58:10, 571904 bytes
Driver: C:\Windows\SysWow64\igfxdv32.dll, 8.15.0010.2189 (English), 7/28/2010 19:20:54, 228864 bytes
Driver: C:\Windows\SysWow64\igd10umd32.dll, 8.15.0010.2189 (English), 7/28/2010 19:47:56, 4411904 bytes
Driver: C:\Windows\SysWow64\iglhcp32.dll, 8/25/2010 17:52:00, 143360 bytes
Driver: C:\Windows\SysWow64\iglhsip32.dll, 8/25/2010 17:52:00, 208896 bytes
Driver: C:\Windows\system32\difx64.exe, 7/28/2010 20:22:28, 152600 bytes
Driver: C:\Windows\system32\hccutils.dll, 8.15.0010.2189 (English), 7/28/2010 19:26:30, 108032 bytes
Driver: C:\Windows\system32\igfxsrvc.dll, 8.15.0010.2189 (English), 7/28/2010 19:27:02, 61952 bytes
Driver: C:\Windows\system32\igfxsrvc.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:36, 508952 bytes
Driver: C:\Windows\system32\igfxpph.dll, 8.15.0010.2189 (English), 7/28/2010 19:27:26, 243200 bytes
Driver: C:\Windows\system32\igfxcpl.cpl, 8.15.0010.2189 (English), 7/28/2010 19:27:54, 122368 bytes
Driver: C:\Windows\system32\igfxdev.dll, 8.15.0010.2189 (English), 7/28/2010 19:26:20, 271360 bytes
Driver: C:\Windows\system32\igfxdo.dll, 8.15.0010.2189 (English), 7/28/2010 19:25:44, 142336 bytes
Driver: C:\Windows\system32\igfxtray.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:38, 161304 bytes
Driver: C:\Windows\system32\hkcmd.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:32, 386584 bytes
Driver: C:\Windows\system32\igfxress.dll, 8.15.0010.2189 (English), 7/28/2010 19:25:44, 830464 bytes
Driver: C:\Windows\system32\igfxpers.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:34, 415256 bytes
Driver: C:\Windows\system32\igfxTMM.dll, 8.15.0010.2189 (English), 7/28/2010 19:27:34, 380416 bytes
Driver: C:\Windows\system32\gfxSrvc.dll, 8.15.0010.2189 (English), 7/28/2010 19:26:20, 119808 bytes
Driver: C:\Windows\system32\GfxUI.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:30, 3156504 bytes
Driver: C:\Windows\system32\GfxUI.exe.config, 8/25/2010 17:57:00, 151 bytes
Driver: C:\Windows\system32\IGFXDEVLib.dll, 1.00.0000.0000 (Invariant Language), 7/28/2010 19:26:20, 4096 bytes
Driver: C:\Windows\system32\igfxext.exe, 8.15.0010.2189 (English), 7/28/2010 20:22:32, 223768 bytes
Driver: C:\Windows\system32\igfxexps.dll, 8.15.0010.2189 (English), 7/28/2010 19:27:26, 27648 bytes
Driver: C:\Windows\SysWow64\igfxexps32.dll, 8.15.0010.2189 (English), 7/28/2010 19:22:00, 23552 bytes
Driver: C:\Windows\system32\igfxrara.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:56, 86528 bytes
Driver: C:\Windows\system32\igfxrchs.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:56, 83968 bytes
Driver: C:\Windows\system32\igfxrcht.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:58, 83968 bytes
Driver: C:\Windows\system32\igfxrdan.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:58, 87040 bytes
Driver: C:\Windows\system32\igfxrdeu.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:00, 88064 bytes
Driver: C:\Windows\system32\igfxrenu.lrc, 8.15.0010.2189 (English), 7/28/2010 19:25:48, 87552 bytes
Driver: C:\Windows\system32\igfxresn.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:06, 88576 bytes
Driver: C:\Windows\system32\igfxrfin.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:58, 87552 bytes
Driver: C:\Windows\system32\igfxrfra.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:00, 88576 bytes
Driver: C:\Windows\system32\igfxrheb.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:00, 86528 bytes
Driver: C:\Windows\system32\igfxrita.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:02, 88064 bytes
Driver: C:\Windows\system32\igfxrjpn.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:02, 84992 bytes
Driver: C:\Windows\system32\igfxrkor.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:02, 84992 bytes
Driver: C:\Windows\system32\igfxrnld.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:58, 88064 bytes
Driver: C:\Windows\system32\igfxrnor.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:02, 87552 bytes
Driver: C:\Windows\system32\igfxrplk.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:04, 88064 bytes
Driver: C:\Windows\system32\igfxrptb.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:04, 87552 bytes
Driver: C:\Windows\system32\igfxrptg.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:04, 88064 bytes
Driver: C:\Windows\system32\igfxrrus.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:04, 88064 bytes
Driver: C:\Windows\system32\igfxrsky.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:08, 88064 bytes
Driver: C:\Windows\system32\igfxrslv.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:08, 87552 bytes
Driver: C:\Windows\system32\igfxrsve.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:06, 87552 bytes
Driver: C:\Windows\system32\igfxrtha.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:06, 87040 bytes
Driver: C:\Windows\system32\igfxrcsy.lrc, 8.15.0010.2189 (English), 7/28/2010 19:27:58, 87552 bytes
Driver: C:\Windows\system32\igfxrell.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:00, 88576 bytes
Driver: C:\Windows\system32\igfxrhun.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:00, 87552 bytes
Driver: C:\Windows\system32\igfxrtrk.lrc, 8.15.0010.2189 (English), 7/28/2010 19:28:06, 87552 bytes
Driver: C:\Windows\system32\Gfxres.ar-SA.resources, 8/25/2010 18:05:24, 139830 bytes
Driver: C:\Windows\system32\Gfxres.cs-CZ.resources, 8/25/2010 18:05:26, 118684 bytes
Driver: C:\Windows\system32\Gfxres.da-DK.resources, 8/25/2010 18:05:26, 114179 bytes
Driver: C:\Windows\system32\Gfxres.de-DE.resources, 8/25/2010 18:05:28, 122638 bytes
Driver: C:\Windows\system32\Gfxres.el-GR.resources, 8/25/2010 18:05:30, 178288 bytes
Driver: C:\Windows\system32\Gfxres.es-ES.resources, 8/25/2010 18:05:30, 122858 bytes
Driver: C:\Windows\system32\Gfxres.en-US.resources, 8/25/2010 18:05:14, 110156 bytes
Driver: C:\Windows\system32\Gfxres.fi-FI.resources, 8/25/2010 18:05:32, 118631 bytes
Driver: C:\Windows\system32\Gfxres.fr-FR.resources, 8/25/2010 18:05:32, 120695 bytes
Driver: C:\Windows\system32\Gfxres.he-IL.resources, 8/25/2010 18:05:34, 133680 bytes
Driver: C:\Windows\system32\Gfxres.hu-HU.resources, 8/25/2010 18:05:34, 119533 bytes
Driver: C:\Windows\system32\Gfxres.it-IT.resources, 8/25/2010 18:05:36, 125477 bytes
Driver: C:\Windows\system32\Gfxres.ja-JP.resources, 8/25/2010 18:05:38, 136327 bytes
Driver: C:\Windows\system32\Gfxres.ko-KR.resources, 8/25/2010 18:05:38, 123164 bytes
Driver: C:\Windows\system32\Gfxres.nb-NO.resources, 8/25/2010 18:05:40, 114779 bytes
Driver: C:\Windows\system32\Gfxres.nl-NL.resources, 8/25/2010 18:05:40, 119513 bytes
Driver: C:\Windows\system32\Gfxres.pl-PL.resources, 8/25/2010 18:05:42, 118317 bytes
Driver: C:\Windows\system32\Gfxres.pt-BR.resources, 8/25/2010 18:05:42, 120287 bytes
Driver: C:\Windows\system32\Gfxres.pt-PT.resources, 8/25/2010 18:05:44, 118997 bytes
Driver: C:\Windows\system32\Gfxres.ru-RU.resources, 8/25/2010 18:05:44, 165251 bytes
Driver: C:\Windows\system32\Gfxres.sk-SK.resources, 8/25/2010 18:05:46, 117984 bytes
Driver: C:\Windows\system32\Gfxres.sl-SI.resources, 8/25/2010 18:05:46, 114308 bytes
Driver: C:\Windows\system32\Gfxres.sv-SE.resources, 8/25/2010 18:05:48, 119286 bytes
Driver: C:\Windows\system32\Gfxres.th-TH.resources, 8/25/2010 18:05:48, 189408 bytes
Driver: C:\Windows\system32\Gfxres.tr-TR.resources, 8/25/2010 18:05:50, 121121 bytes
Driver: C:\Windows\system32\Gfxres.zh-CN.resources, 8/25/2010 18:05:52, 102843 bytes
Driver: C:\Windows\system32\Gfxres.zh-TW.resources, 8/25/2010 18:05:52, 103997 bytes
Driver: C:\Windows\system32\ig4icd64.dll, 8.15.0010.2189 (English), 7/28/2010 19:41:12, 15035392 bytes
Driver: C:\Windows\SysWow64\ig4icd32.dll, 8.15.0010.2189 (English), 7/28/2010 19:32:14, 11042304 bytes
Driver: C:\Windows\system32\igfxCoIn_v2189.dll, 1.02.0030.0000 (English), 7/28/2010 20:18:58, 92672 bytes

2 REPLIES 2
HP Recommended

@dopamineopt

 

Welcome to HP Support Forums. 🙂 

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have an HP G72-b66US Notebook and the display drivers have an error. I appreciate the steps you have performed and have certainly done a good job.

 

To assist you better, I would like to know the following information:

  • Is the display quality bad?
  • Are you unable to change the display resolution, etc?
  • Have you tried to reinstall the display drivers?
  • Did any software changes or updates happen on the laptop?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Open the device manager.
  • Expand "Display adapters". Right click on the display drivers in it and select uninstall. 
  • Close the device manager once the display drivers are uninstalled.
  • Restart the laptop.

Now, you may download and run the HP Support Assistant tool. This will detect and install any missing drivers on your laptop. 

 

I sincerely hope this fixes the issue. Let me know how it goes. Good luck! 🙂

HP Recommended

Hi again! Yes I did that well tried to. The computer gets stuck in restart mode EVERYTIME. I am unable to update new windows drivers as it also gets stuck forever. The computer works fine without needing this to work lol I’ll herb over it

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