Intermittent Display problem

[fireman_dude]

Every so often when the computer boots to windows 10 I get a screen just filled with lines and color. ( See Picture) It does not happen when the splash screen and bios stuff shows. Only when the desktop appears. I can remedy the problem by forcing a hard power recycle. Sometimes the lines will appear and flicker between lines and desktop display with movement of the mouse/touchpad. I removed the screen bezel and screen itself to confirm the ribbon cable and connector were attached firmly. Problem is still occurring. It is an AMD Radeon Graphics display. Could it be just a driver issue or do I need to look into getting a replacement LCD screen ?  Thanks for the feedback.

[TEJ1602]

@fireman_dude, Welcome to HP Support Community!

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall Windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[fireman_dude]

The issue does not happen in the bios screen. I went to the AMD website and did an auto-detect and install to update the driver and the issue with the video went away after it installed AMD Adrenalin Graphics Driver, however this new driver slowed down my laptop dramatically. I uninstalled the Adrenalin software and downloaded the HP driver with the latest release for my laptop which is dated September 2017. I think a newer driver needs to be released to conform to all the Window 10 updates. Hopefully the problem will not replicate itself with the HP version of the AMD Graphics driver.