Intermittent Display

[k5775]

My HP Envy x360 2-in-1 was dropped.  Everything works OK except the touch display is very intermittent and hard to get back to functioning.  When the display works, it works very well.  NO signs of damage BUT moving the display via the hinge the internal display blanks out and PC keeps running (sound, external display, etc.) just no inernal disaplay.  It is not consistent how to get the display back on.  I checked connections on mother board.  Display excellent when it works.  I expect it is in the cable passing through the hinge or that cable connection on back of the display.   When there is no display the camera on top still works.  Thoughts?

[Nal_NR]

Hi @k5775,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.