• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-21-2022 07:04 AM

HP Recommended
Product: HP ENVY 17-ce2000 Laptop PC (6UX06AV)
Operating System: Microsoft Windows 11

After the upgrade to Windows 11 my internal camera is not being recognized by the laptop anymore. Doesn't show anywhere in any application. Any ideas? I have a 17-CE2000 laptop

Category:
2 people had the same question
2 REPLIES 2

‎02-21-2022 07:14 AM

HP Recommended

hello

When your camera isn't working in Windows 11, it might be missing drivers after a recent update. It's also possible that your anti-virus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.

please read how to check setting to test the camera

https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-5...

 

go to device manager and try to look for unknown device and update drivers

regards

 

regards

 

Was this reply helpful? Yes No

‎02-21-2022 07:27 AM

HP Recommended

I do not see any "unknown devices" in  the device manager. I checked all the permissions, rebooted several times, deleted other potential conflicting drivers and the camera device doesn't show

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.