Iris Xe Graphics - device not started

[a_lents]

Hi

after updating to win 11 22H2, the video card Iris Xe stopped working correctly. Trying to uninstall and enable the new driver does nothing. There is an error in the system:

Возникла проблема с запуском устройства PCI\VEN_8086&DEV_9A49&SUBSYS_87EA103C&REV_01\3&11583659&2&10.

Имя драйвера: oem28.inf
GUID класса: {4d36e968-e325-11ce-bfc1-08002be10318}
Служба: igfxn
Нижние фильтры:
Верхние фильтры:
Проблема: 0x0
Состояние проблемы: 0xC00000E5

[Treeko]

Hi @a_lents 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with HP Laptop.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[a_lents]

Hi

Thanks for the answer For the period of updating to win11 22n2, I already had the latest BIOS version. There are no other updates. I tried to restore the system to win10, without deleting information from the hard drive. Problem still exists. Now there is only one option left - through the BIOS, remove everything from the hard drive and put the system in again. Reverting the BIOS to the previous version is also an option, but I don't know where to find it.

[Treeko]

Hi @a_lents 

Please follow the steps to recover BIOS:

1. Turn off the computer and be sure that the AC adapter is connected to power.

2. Press and hold the Windows + B keys, and then simultaneously press the power button.

3. After 2 to 3 seconds, continue to press and hold the Windows + B keys, but release the power button. You might hear a series of beeps.

If the HP BIOS Update screen is not displayed, repeat the previous steps but press the Windows + V keys. If the screen is still not displayed, your computer might not support the feature or there is a hard drive issue.

If the power light turns off, the power button was held too long. Repeat the previous steps, making sure that you press and hold the power button for only 2 to 3 seconds.

If a BIOS recovery message is displayed repeatedly, see Recover the BIOS using a USB recovery drive.

If a message displays that the computer improperly shut down or a boot problem is detected, follow the on-screen instructions to resolve the error.

If Windows starts, update to the latest BIOS version. Go to HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) or HP Business Notebook PCs - Updating the BIOS (Basic Input Output System) for more information.

For further information, you can refer to this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[a_lents]

First of all, thanks for your support. was a little busy. Tried win+b and win+v, several times, nothing. And yet, my Windows starts up, the BIOS also works. Problems only with graphics. I reinstalled the operating system from windows 11 to windows 10 - nothing. Rolling back the BIOS to an older version also does not work, apparently it is no longer there. In general, it remains only to take it to the service.