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‎10-25-2021 12:25 PM - last edited on ‎10-25-2021 02:21 PM by Retired

HP Recommended
Product: Hp elitebokk g2 820
Operating System: Microsoft Windows 10 (64-bit)

I am using windows 11 whenever I am trying to install my intel graphic card drivers my screen goes black until I disable the drivers 
However graphic card is perfectly working in ubuntu (Linux)

Category:
8 REPLIES 8

‎10-25-2021 12:54 PM

HP Recommended

are you using this driver?

 

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g2-notebook-pc/7343192

 

 Intel video driver 20.19.15.5166 Rev.W

 

 

your system uses a 4/5th gen Braswell CPU and needs the Intel Iris/HD Graphics Driver as i recall

 

try the latest Intel 5200u video driver which is newer than the  HP one

 

https://www.intel.com/content/www/us/en/products/sku/85212/intel-core-i55200u-processor-3m-cache-up-...

 

 

or this one

Intel® HD Graphics Production Driver for Windows® 10, 64-bit* (N-Series)

 

Latest version: 15.40.1.64.4256

 

https://www.intel.com/content/www/us/en/download/18338/intel-hd-graphics-production-driver-for-windo...

 

 

https://www.intel.com/content/www/us/en/search.html?ws=text#t=Downloads&layout=table&cf:Downloads=[%...]

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‎10-25-2021 02:01 PM

HP Recommended

Thank you DGroves for your response 

I downloaded and install drivers from hp site as well as from intel's site 

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‎10-25-2021 02:06 PM

HP Recommended

but did you try the SPECIFIC intel drivers i linked to

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‎10-25-2021 02:07 PM

HP Recommended

Downloading these driver and will inform you soon

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‎10-25-2021 03:19 PM

HP Recommended

DGroves the older version is not match with requirements of the system and I already tried with the newer version 

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‎10-25-2021 03:27 PM

HP Recommended

the windows video subsystem is almost the exact same between win 10/11

 

all i can suggest at this point is to download the latest windows installer image from the MS site

 

and do a CLEAN Install of the OS

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‎10-26-2021 04:24 AM

HP Recommended

Means there is no proper solution for this issue

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‎10-26-2021 06:40 AM

HP Recommended

no, it means that I'm not going to try troubleshooting 50 (plus) thousand lines of code looking for a needle in a haystack that would take days or weeks of time when 90 min reinstall of the OS and used software will also produce a working result

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