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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎07-18-2019 05:02 AM

HP Recommended
Product: HP Laptop 15-dw0xxx
Operating System: Microsoft Windows 10 (64-bit)

Sometimes I have this :

Is it a video card issue? How to fix?
I sent my laptop to reparing without success.

6 REPLIES 6

‎07-21-2019 01:54 AM

HP Recommended

Hi @elkikko

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) Are you experiencing this issue only with the online videos? 

2) Have you tried an alternate browser?  

 

Let me know.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎07-21-2019 04:05 AM

HP Recommended

Thank you for the answer.
It's not a browser issue, becouse the issue appears also when I look only the desktop or other applications (word, paint, ...).
The bug appears also on the taskbar: so, on all the right side of the screen

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‎07-21-2019 04:38 AM

HP Recommended

@elkikko

 

Thanks for replying. I'd suggest you check in BIOS -

 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 

 

If the issue persists in BIOS as well, it is a hardware fault. Please reach out to the HP Support in your region regarding the service options for your computer.

 

Have a great day!

Asmita
I am an HP Employee

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‎07-21-2019 05:46 AM

HP Recommended

The issue appears about 1 time weekly for 30 seconds (not frequent).
It's no possible for me wait the issue on bios screen

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‎07-21-2019 06:01 AM

HP Recommended

@elkikko

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎07-22-2019 10:01 AM

HP Recommended

This time the issue is during about 4 minutes.
I am very unhappy with HP. This laptop was very expensive and I need a computer without any problems

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