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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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hoffd61
New member
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Message 1 of 2
103
Flag Post

Issue with HP TrueVision camera colours

‎08-03-2020 01:52 PM

HP Recommended
Product: Spectre x360 15t
Operating System: Microsoft Windows 10 (64-bit)

I have the same issue as reported here:

 

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Any-tangible-update-from-HP-on-the-Tr... 

 

and in at least a couple of other threads.   There is reportedly a solution involving running a realtek fw update utility mentioned as being available from HP support, WebcamFW.exe.

 

How can I get hold of said utility since it doesn't show up under product support downloads.

 

Reply
1 REPLY 1
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Kumar0307
HP Support Agent
HP Support Agent
13,707 13,700 887 1,061
Message 2 of 2
Flag Post

‎08-06-2020 09:10 AM

HP Recommended

@hoffd61, Welcome to the HP Support Community!

 

What model HP Computer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

For now, Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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