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03-26-2023 09:26 AM
My name is Matteo and I'm writing from Italy.
I'm experiencing an issue with the latest official video driver update (version 220.127.116.1191 Rev.W, SP144819) for my HP ProBook 430 G8 laptop. My operating system is Microsoft Windows 11 Professional (x64) Version 22H2 Build 22621.1413 and my processor is an Intel Core i5-1135G7. The integrated graphics card is an Intel Iris Xe Graphics.
When I try to install the update through the HP Support Assistant app or by download it from official HP website, it fails to install properly. I also tried to install manually the driver update by running C:\SWSetup\SP144819\install.cmd and C:\SWSetup\SP144819\InstallCmdWrapper, but none of them worked. In a last-ditch effort, I tried to install the update by running C:\SWSetup\SP144819\src\driver\installer.exe, but it even uninstalls the current driver without installing the new one, leaving my laptop with the generic Microsoft driver.
To get the video software back, I have to install a previous version of the driver from the HP website (I've installed the version 18.104.22.16858 Rev.W, SP142078).
I wanted to report this issue to the community and the HP support team to see if anyone else has experienced this problem and if there are any known solutions or workarounds.
Has anyone else encountered this issue with the video driver update on their HP ProBook 430 G8? And does anyone have any suggestions on how to resolve this issue?
Finally, I want to ask if it's possible that there may be an incompatibility with my hardware or if there's a bug in the update itself.
Thanks in advance for your help!
03-27-2023 09:29 PM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I'm sorry to hear that you're having issues with the Intel video driver update on your HP ProBook 430 G8.
You may want to try the following steps.
- Reboot your computer and see if the issue persists.
- Roll back to the previous version of the Intel video driver and check if the issue is resolved. To do this, go to Device Manager, right-click on the Intel Graphics device, select Properties, then click on the Driver tab, and finally click on Roll Back Driver.
- If the issue persists, try uninstalling the Intel video driver completely and then reinstalling the latest version. To do this, go to Device Manager, right-click on the Intel Graphics device, select Uninstall device, then restart your computer and install the latest version of the driver from HP's website or Intel's website.
I hope this helps.
Take care and have a good day.
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03-29-2023 01:04 PM
Thank you for taking the time to respond to my inquiry.
I greatly appreciate your efforts in trying to resolve the issue I am facing. However, I regret to inform you that the problem still persists despite following the steps you suggested.
Could you kindly advise me on any other possible solutions that I could try to rectify the situation?
Thank you once again for your assistance.🙂
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