• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-03-2021 07:17 AM

HP Recommended
Product: HP 250 G7 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My initial problem is that my built-in HP webcam isn't working properly at all. When turned on (light is on) it shows a black screen for at least 2-3 minutes, then it finally it shows a frozen image, which changes to a new frozen image every 10-30 seconds. I don't really know since when this problem exists, because I rarely had reason to use the webcam on my private computer in the past, but now with the pandemic...well you know.

 

I installed all available updates (HP Support Assistant and Windows). Then basically followed all the steps explained here: https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-10-32adb016-b29c-a928-007... and here: https://support.hp.com/in-en/document/c03430151up to the point, where I wanted to install this driver https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-250-g7-notebook-pc/24381316/model/2438... manually. This led to my newest problem. When trying to install the driver I get the error: "The driver is not supported on this OS version (10.0.19042)."

 

I am a bit lost here as I'm not really tech savvy...not even sure if the driver is the reason for my camera not working...

 

Any idea what to do? Thanks!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.