Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Issue with built-in HP Webcam / The driver is not supported on this OS version (10.0.19042).

HP Recommended
HP 250 G7 Notebook PC
Microsoft Windows 10 (64-bit)



My initial problem is that my built-in HP webcam isn't working properly at all. When turned on (light is on) it shows a black screen for at least 2-3 minutes, then it finally it shows a frozen image, which changes to a new frozen image every 10-30 seconds. I don't really know since when this problem exists, because I rarely had reason to use the webcam on my private computer in the past, but now with the pandemic...well you know.


I installed all available updates (HP Support Assistant and Windows). Then basically followed all the steps explained here: and here: to the point, where I wanted to install this driver manually. This led to my newest problem. When trying to install the driver I get the error: "The driver is not supported on this OS version (10.0.19042)."


I am a bit lost here as I'm not really tech savvy...not even sure if the driver is the reason for my camera not working...


Any idea what to do? Thanks!

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation