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‎04-10-2024 06:12 AM

HP Recommended
Product: HP ENVY Laptop 13-ba1000 IDS Base Model
Operating System: Microsoft Windows 11

I have connected my laptop with external monitor but, the external monitor is blank. I suspect it to be drivers issue and this has happened couple of times before.

How to fix this issue?

Category:
3 REPLIES 3

‎04-10-2024 10:42 AM

HP Recommended

Unless the external monitor has speakers for audio, it does NOT use drivers -- so it is not a driver issue.

 

If you have confirmed the monitor works with another PC, then the cable is OK.

 

Do you see both screens in Display Settings?



I am a volunteer and I do not work for, nor represent, HP
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‎04-10-2024 10:45 AM

HP Recommended

No, I don't see both the screens in display settings.

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‎04-10-2024 10:58 AM

HP Recommended

Then ... sorry to tell you this, but that means Windows does not see the second screen so there will be no video signal being sent out for it.  And unfortunately, if this is connected to a video jack, there is nothing you can do.

 

If this is connected to a USB port using an adapter, then you could try a different adapter.  I had to go through three different ones until I found one that worked.



I am a volunteer and I do not work for, nor represent, HP
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