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dmorling
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Issue with graphics driver when trying to install roblox studio

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

UHD Graphics 620 driver issues

 

I have an HP pavilion with UHD Graphics 620 / Nvidia GeForce 940MX with 16 Gb of RAM.  When I purchased the laptop it seemed more than powerful enough to handle my graphics needs.

Now installing Roblox Studio it gives me a warning that my drivers need updating.  I executed the search for new drivers and the Nvidia update occurred, but with the UHD graphics 620 it said the laptop did not require any additional driver upgrades.  When I look at the date on the driver it says June 2018.  I see several other drivers for the 620 up till late 2020 but for whatever reason it wont acknowledge the later version.  The error I was getting that suggested I look at the driver was that OpenGL version needed to be higher than 2.0   When I looked at the OpenGL version was 4.5 and directX version of 12.

 

I spoke with Intel directly.  Their community (ex employee) who said...

 

"There might be plenty of updates from Intel, but laptops with dual graphics solutions often require modified drivers and thus you should stick with the drivers provided by the laptop manufacturer. If you are encountering software that is saying an update is required (or at least recommended), you need to contact the laptop manufacturer's support desk and find out (a) whether they plan any subsequent releases and (b) whether the drivers are actually modified. If they are not modified, you have the option of upgrading to the latest offered on the Intel site (version 27.20.100.9168, dated 1/20/21 and available for download here: https://downloadcenter.intel.com/download/30148).

The same goes for the NVIDIA drivers as well.

Hope this helps,"

 

I did not realize I had a duel graphics solution, but that aside, I need to understand what graphics driver I should be updating to?

 

regards

 

Darren

 

 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi@dmorling, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Step 1 Update the  HP Consumer Notebook PCs - Updating the BIOS
  2.  Step 2 Intel® Driver & Support Assistant the Intel High-Definition (HD) Graphics, drivers step 3 Check Windows Update.  
  3. step 4 GEFORCE EXPERIENCE

 

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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