• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-04-2023 04:50 AM

HP Recommended
Product: HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3U6AV)
Operating System: Microsoft Windows 10 (64-bit)

Hello

Issue with connecting my HP firefly to my LG ultrawide.

 

Current connecting it from usb-c (back of monitor) to usb-c (firefly). This has been charging my laptop and connecting to the external display with no issues for the past few weeks.

 

However, it recently has stopped sending a signal to the screen, and my laptop notifies me that "HP recommends using HP power source". The laptop makes the chime that it is connecting and disconnecting from the external monitor constantly in a never-ending loop.  So it is recognizing that I am plugging an external source into the laptop but not displaying on the external monitor. 

 

Any tips on what I'm missing to have my laptop connect to the external monitor as it was doing once upon a time? 

 

Thanks! 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.