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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Issues with E14 G4

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08-06-2021 10:33 AM
I ordered portable display E14 G4. It came with C TYPE usb cable at both ends. When I connected to my elite book running on window 10, it is not identifying the display. This is very expensive display but currently of zero value to me. Anyone has an answer to this issue. ?
08-06-2021 11:11 AM
The EliteBook is series, not a specific model. On some, the USB-C connector is power only, not video.
IF you provide the specific model number, I can see if there are any specs indicating the limits of the USB-C connector.
I am a volunteer and I do not work for, nor represent, HP
08-06-2021 12:00 PM
is there any way to convert my laptop c type USB to thunderbolt for video transfer?
08-06-2021 04:37 PM
There are adapters you can buy to hook a screen to a USB port. The specific adapter is based on the resolution of the screen. The ones that work the best are the ones that come with their own drivers.
As to the Thunderbolt conversion, I have no idea.
I am a volunteer and I do not work for, nor represent, HP