Issues with HP 7305 printer and comms with HP

[Adamjar]

Good Afternoon,

HP arranged collection of my faulty printer which was collected on 29/09/2026. I have sent numerous emails to HP with pictures attached showing the the UPS driver collecting the printer and the labels he stuck into the box.

each time I email HP you respond by saying you have no record of the printer being collected. 
To confirm - HP arranged for the UPS driver to collect the printer. I need confirmation from HP that the defective printer has been collected and delivered to HP.

second matter - when I bough my new printer I triggered an extended warranty on the printer. I then received a replacement printer and was assured that the extended warranty would transfer to the replacement printer.

i have not been able to achieve this even after making many calls to HP and sending numerous emails.

please can you confirm both of the issues stated above to me clearly showing the extended warranty has been applied and receipt of the defective printer.

I await your response,

Regards

Adam Jarosz

[Deep_World]

Hi  @Adamjar 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I completely understand the frustration and inconvenience you have experienced while trying to obtain updates regarding the returned printer and the transfer of your extended warranty.

To help us check both concerns and review the status of your replacement printer and warranty coverage, could you kindly send us a private message with the following details:

• Case ID #: (Previous case id)
• Name:
• Cell Phone Number:
• Email Address:
• Serial Number:
• Product Number:
• Current Country:
  
  To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

I hope this helps.