• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

‎10-14-2026 10:17 AM

HP Recommended
Product: HP Smart Tank 7305 All-in-One
Operating System: Microsoft Windows 11

Good Afternoon,

 

HP arranged collection of my faulty printer which was collected on 29/09/2026. I have sent numerous emails to HP with pictures attached showing the the UPS driver collecting the printer and the labels he stuck into the box.

each time I email HP you respond by saying you have no record of the printer being collected. 
To confirm - HP arranged for the UPS driver to collect the printer. I need confirmation from HP that the defective printer has been collected and delivered to HP.

second matter - when I bough my new printer I triggered an extended warranty on the printer. I then received a replacement printer and was assured that the extended warranty would transfer to the replacement printer.

i have not been able to achieve this even after making many calls to HP and sending numerous emails.

please can you confirm both of the issues stated above to me clearly showing the extended warranty has been applied and receipt of the defective printer.

I await your response,

 

Regards

Adam Jarosz

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->