• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-27-2021 02:56 AM

HP Recommended
Product: Spectre X360 aw0015ng
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My 1 year old Spectre X360 worked happily with the following setup: connected via USB-C (Thunderbolt) to an 27UD88-W 4K-monitor with a secondary 4K-monitor connected via DisplayPort on the other Thunderbolt-port. For about 4 months now I get random reconnects: the monitors get black, get reconnected and my entire window setup is reset to the laptop-screen. Very annoying.

I changed cables, even monitors. I can trace the cause down to a lot of Kernel-Power-events in the event log with ID 105 (power source changed).

But the ports seem mechanically fine. And work seamlessly with no monitor plugged in.

Did anything change in BIOS around Xmas that could trigger this behavior? I hate to send the laptop in for repair since I work on a daily basis with it.

Sofinella.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.