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‎03-15-2023 06:13 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop 16-n0000 (5B1T6AV)

I  just bought the lovely Omen 16 laptop, and am using it for the first time.  I have noticed three keys have an issue which is seriously bothersome.   The T key, the U key and O key all are somewhat broken whereby the bottom part (not underneath) of the keys have serious light coming through so the key case is not entirely intact.  I'm not talking about light between the keyboard and the key but just these three keys are emitting the sharp backlight in areas they are not meant to, at the bottom of the keys.   Seeing as this laptop is brand new out of the box, can HP replace these three keys for me?  These three keys are very bothersome.  Especially considering the price I paid for this premium laptop.  Thank you.

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