Key pad not working can’t log in

[Depot1017]

Can’t use my key pad can’t log in neither is touchpad working

[A4Apollo]

Hi! @Depot1017, Welcome to the HP support community.

Don't worry I'll try to help you out. Please answer a few questions requested below to assist you better.

Did you make any software or hardware changes on your laptop?

Have you tried checking with an external keyboard or mouse? Does the issue persist?

Were there any recent windows update on the PC?

Please share the product number of the PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Let's continue with the troubleshooting steps now.

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
NOTE: If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. See Additional resources for further troubleshooting steps.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

Try updating the BIOS and chipset drivers on the PC to the latest version and check if it helps.

Update the drivers using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Try checking with an external mouse and keyboard on the laptop and check if it works.

Try few steps recommended below.

In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

For touchpad issues try the steps recommended below.

1. Go into "Control Panel".
2. Click "Hardware and Sound".
3. Now click "Mouse and Touchpad".
4. Now go to "Additional mouse options".
5. The Mouse Properties window will open. In here click on your device.
6. Make sure your device is set to enabled. If it isn't then click "Enable Device". 
7. Exit both that screen and "Control Panel".

Refer this article to further troubleshoot keyboard issues with your laptop.

Refer this article to further troubleshoot touchpad issues with your PC.

Try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Hope to hear from you soon!

Have a great weekend ahead! 🙂

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