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HP Recommended
Hp eq0007au
Microsoft Windows 10 (64-bit)

The Keyboard marks visible on my laptop Screen.How can it happen.

I found this complaint in this same model laptop from others....I think it's common problem in this model.

 

 

1 REPLY 1
HP Recommended

@SK301 

 

Updates - Customer edited his question:

  • Removed  question: "is covered under warranty" 
  • Removed posted mage

 

New Content

 

OK - I don't have an explanation for what you describe.

 

If you simply want that much, that is, an opinion from a member of the Community, then maybe someone else can tell you what they believe has happened.

 

If you still want help from HP Support for any reason, please submit a case.

 

Original Content

 


@SK301 wrote:

 

The Keyboard marks visible on my laptop Screen.How can it happen.

I found this complaint in this same model laptop from others....I think it's common problem in this model.

Does it covers under warranty?!

 

 


 

You do need to ask HP Support - only HP speaks for what is covered under Warranty in any specific case.

 

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HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

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Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

>>> Option - HP Support is on Facebook <<<

HP on Facebook

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check / Product Registration

 

 

  • Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

 

  • Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Laptop - 15s-eq0007au 

 

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