cancel
Showing results for 
Search instead for 
Did you mean: 
Joey1305
New member
2 0 0 0
Message 1 of 2
88
Flag Post
HP Recommended

Keyboard Not Fully Working

Pavilion
Microsoft Windows 10 (32-bit)

Hello,
I have a HP notebook and when I type a 5 it comes up as a t and when I type 6 it comes up as a y? I’ve had someone look at it for me but he thinks it’s a hardware issue and a new keyboard is necessary?? Has anyone come across this before?? Thanks

1 REPLY 1
HP Support Agent
HP Support Agent
4,851 4,839 255 201
Message 2 of 2
45
Flag Post
HP Recommended

Keyboard Not Fully Working

@Joey1305

 

Welcome to the HP Support Community.

 

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click Component Tests.

Click Keyboard Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

If it passes, change the keyboard layout: https://support.hp.com/in-en/document/c04769561
(Changing the keyboard language)

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation