10-15-2019 06:18 AM
I have a HP notebook and when I type a 5 it comes up as a t and when I type 6 it comes up as a y? I’ve had someone look at it for me but he thinks it’s a hardware issue and a new keyboard is necessary?? Has anyone come across this before?? Thanks
10-17-2019 11:32 AM
Welcome to the HP Support Community.
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the HP PC Hardware Diagnostics (UEFI) main menu, click Component Tests.
Click Keyboard Test.
Click Run once, or Loop until error.
While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
If it passes, change the keyboard layout: https://support.hp.com/in-en/document/c04769561
(Changing the keyboard language)
Let me know if this helps.
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