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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Keyboard Scratch on screen

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05-06-2021 11:30 PM
Hi all,
Recently i figured out that my notebook screen has a line of scratch. First i thought that i was a dirt but i can not cleaned with fiber towel. So then i think its like staingate on Macbooks. My guarantee is finished. Can Hp replace my screen for free? I need your help on this situtation.
05-10-2021 04:10 AM - edited 05-10-2021 04:11 AM
@Emrahdanas, Welcome to the HP Support Community!
If the product is not under warranty, I'm afraid it cannot be replaced for free. Also, this issue does not get covered under warranty.
If you would like to pay for the replacement/service, please reach out to the HP Technical Support team in your region.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307
I am an HP Employee