• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-04-2021 06:54 PM - edited ‎08-04-2021 07:20 PM

HP Recommended
Product: Elite X2
Operating System: Microsoft Windows 10 (64-bit)

For the past few month my physical keyboard has been unuseable. The backlight flashes continuously when the PC is powered, and the keyboard does not work.

 

I have tried the hard reset (many times) and updated the BIOS, but this made no difference.

 

I did  not reset the BIOS because the only way to get into BIOS settings is to press ESC during boot (apparently) - I can't do that because my keyboard doesn't work.

 

Is there any solution other than using a third-party keyboard?

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.