Keyboard backlight problem

[Hanna009]

Hello, I bought a new HP 255 G9 laptop (version with Ryzen 5-5625U). The laptop is new, I've had it for a few days, and from the beginning, there's an issue with the keyboard backlight. Specifically, when I turn on the computer, the keyboard is off, and I have to turn it on myself with FN + F5 (it doesn't remember that it was ON the last time). Moreover, most importantly, the keyboard always turns off after 30 seconds of inactivity, even if I set it to 3 minutes or NEVER in the BIOS. Regardless of this setting, the keyboard always turns off after 30 seconds. I've updated the BIOS and drivers, but the issue persists. What can I do?

[Dragon-Fur]

@Hanna009 

Welcome to the HP Community --

Consumer grade machines, of which this machine is a member, typically lack the Bios controls to set the timeout to "Never".

What?

The behavior you are experiencing is standard for this computer type and model.

How-to Document

HP Consumer Notebook PCs - Using the backlit keyboard

and

User Guide 

Page 11

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,

Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance

Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP 255 15.6 inch G9 Notebook PC  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Hanna009]

But in the BIOS, there is an option to set this to: 30 seconds, 3 minutes, or NEVER, which doesn't work. Despite all settings, the keyboard always turns off after 30 seconds. I would like this to be fixed. It's a laptop feature that should work properly.

[Dragon-Fur]

@Hanna009 

"Yeah, but..."

Sure - got it.

Perhaps things have changed and consumer grade models support the "Never" timeout feature.

Contact HP Support -- when you submit the case request for repair, explain that your BIOS supports the timeout = Never feature but you cannot make use of the option.

HP Support  HP World-Wide Support

Select your region and follow the prompts

If your computer is not in-Warranty, you cannot submit a repair case to HP.

I will forward your concern to our Moderators --

Should there be a response, look for a message here before the agent uses other means to contact you.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"