Keyboard impression mark on screen

[Priti07]

I have purchased my machine from from Amazon on 23-Apr-2021. I am  regular user of my laptop and single hand user. After few days i felt there is some impression mark on my laptop screen then when i check carefully it is full keyboard impression came on screen. It is looks very bad during use. I called so many times to HP support center , mail sent and whats app message also but still there is no positive response. I never expect this type customer service from HP (Well known brand value). 

So i am writing this post because i still have hope that someone will help me and solve my problem.

Thanks

(

HP 14 4th Gen Ryzen 5 5500U 14-inch(35.6 cm) FHD Laptop with Alexa Built-in(8GB/512GB SSD/Windows 10...

Return window closed on 30-Apr-2021)

[praveenbv]

Hi @Priti07, 

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[praveenbv]

Hi@Khushchhapole,

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.

[Priti07]

I am using laptop from last 12 years that different brand like  lenovo and dell, i never faced this type poor behavior from customer service. They are continuously manipulating me and always giving within 2 days my case will close but still one month over it is  open.   They are very much expertise to manipulate customers.