Keyboard is typing all the wrong letters adding extra letters and numbers and keys taking me to webs

[Karly2410]

My keybaord on my laptop is not working. When I press the letter C...  it takes me to help with windows 10 website.. when I press caps it comes up letter z when I press m it comes up nm vice versa... anything I press it takes me to settings or page etc...I’m using my iPhone because I couldn’t put in the product number on the laptop because the letter C was in it... I’ve rebooted the whole thing twice I done all the obvious and what I got told... not chnahed? Also I have the BO speakers. Ans when it plays something it will be very loud then the volume with go slowly to mute... with out touching it ? 

[asmita6658]

@Karly2410

Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the keyboard.

Don't worry, I'm here to help! 

Let's try these steps -

1) In Windows, search for and open Device Manager.
2) Double-click Keyboards.
3) Right click on the keyboard drivers and click on uninstall.
4) Restart the computer. 

If the issue still persists, test the hardware -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Keyboard test. 

Hope this helps!

Let me know how that goes. 

To thank us for our efforts to help you, please mark the public post as "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!