Keyboard mark on screen

[Jasu123]

Hello, recently i noticed keyboard marks on laptop screen. It is visible on white background. Remains after cleaning also. Plz help.

[Echo_Lake]

@Jasu123

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Wipe the screen gently with a soft, dry cloth. If any marks remain, moisten the cloth with LCD cleaner, and then gently stroke the cloth across the display in one direction, moving from top to bottom. If you are cleaning the screen of a notebook PC, be sure the LCD screen is dry before closing it or using the computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Jasu123]

marks still visible after cleaning as per ur suggestion.i think it is design problem.keyboards are touching screen.

[Echo_Lake]

@Jasu123

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.