Keyboard stops working abruptly.

[seekingnomad]

I have HP Spectre x360. My key board stops working abruptly. Then I have to restart the laptop and the keyboard starts functioning again. Some where on these pages, I found a possible solution to open device manager and uninstall the keyboards from the keyboard tab. I have tried that solution several times, but still the problem persists. Please suggest a solution as it becomes extremely difficult in between work to save everything and restart the laptop. Just to add the touch pad keeps working while the keyboard is dead. 

[Deep_World · Accepted solution]

Hi @seekingnomad,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern about keyboard issue, don’t worry let me help you with this.

To better understand the issue, could you please provide a few more details?

• Does the keyboard stop working only when the laptop is running on battery, or also when plugged in?
• Do you notice if it happens after waking from sleep/hibernation, or randomly during use?
• Have you installed any recent Windows updates or HP driver updates before the issue began?

Here are a few troubleshooting steps you can try before restarting the laptop:

1. Run HP Hardware Diagnostics
   • Restart your laptop and press Esc repeatedly, then press F2 to open HP PC Hardware Diagnostics.
   • Run the keyboard test to check if there are any hardware faults.
2. Update/Reinstall Drivers
   • Open Device Manager → expand Keyboards → right-click Standard PS/2 Keyboard → select Update driver.
   • Alternatively, visit HP Support Assistant or the HP website to download the latest drivers for your Spectre x360.
3. Check Fast Startup Settings
   • Go to Control Panel → Power Options → Choose what the power buttons do → Change settings that are currently unavailable.
   • Uncheck Turn on fast startup and save changes. Sometimes fast startup interferes with keyboard initialization.
4. BIOS Update
   • Ensure your BIOS is up to date. You can check this through HP Support Assistant or the HP Drivers & Downloads page.
5. External Keyboard Test

• Try connecting an external USB keyboard. If that works consistently, it helps confirm whether the issue is with the built-in keyboard hardware

I hope this helps.