Keyboard typing extra characters

[Caitlin1278]

Product name:  HP Pavilion x360 Convertible 14-cd0xxx

Product number: 4AT20EA#ABU

Recently I have updated my laptop to the next Windows 10 update as I had many pop up messages on my laptop asking me to schedule an update. However, when I turned my laptop back on after the update I noticed that when I was typing my password in that extra characters were being added. For example: whenever I type the letter ‘a’ it always displays as ‘az’ or whenever I type the letter ‘f’ it always displays as ‘fv’. It doesn’t do this with every single character on my keyboard only around 15 of them. I have pressed the F2 button and ran several to tests to see if there were any faults with my keyboard yet they all passed. I’ve also reset my computer and the problem has remained. If anyone can help it would be greatly appreciated!

[praveen196]

@Caitlin1278 Welcome to HP Community!

I understand that you are facing issues with keyboard typing.

In that case, I would suggest you uninstall the keyboard drivers from the device manager and update the BIOS.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Caitlin1278]

Hi, unfortunately I have carried through both of these steps and neither of them have worked 😞 

[praveen196]

@Caitlin1278

I understand your concerns.

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

If the issue still persists, please perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!