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‎12-10-2019 03:18 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

My keyboard works except the g,h and backspace hey. Is there any way I can fix it without buying a new keyboard

 

1 REPLY 1

‎12-12-2019 05:25 PM

HP Recommended

@Clawbeezy

 

I suggest you run a Keyboard Test to confirm the Hardware Functionality 

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

If the Test fails please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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