+-Keyboard

[LarryVL]

For the last 6 months, I have had a problem with my shift key not working.  At first I would have to press the shift key a couple of times and then it would work.  I plugged in a spare keyboard and still the shift key will not work.  I have been using the caps lock button and then pasting a copy of the symbols that the keyboard does not activate in cap locks such as

~ ! @ # $ % ^ & * ( ) _ + { } : " < > ?  In some cases I am not able to logon to a website because I must type some sort of special character.  I have been told to reload the keyboard drivers, but the list of drivers does not contain such a thing.  Can anybody help me?  I went to Best Buy and the Geeks Squad said they fixed it, but it failed after the firs time it went in to hibernation.

[praveenbv]

Hi @LarryVL,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[LarryVL]

Hi, praveenbv had suggested that my issue is a hardware issue.  I am wondering how that would be, since the external keyboard also did not solve the problem?  I tried the other solution about deleting the keyboard drivers and rebooting, but that did not resolve the problem.  I am located in the US.  I also did not find a blue envelope near my name.

Larry

[praveenbv]

HI@LarryVL

I recommend you follow the below steps and check if it helps.

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for h