• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U6AV)
Microsoft Windows 11

Purchased Victus recently in just 2 months Keyboard marks are visible over light background on the laptop screen, but those marks are not visible on a darker or black background.  it doesn't look like these are dead pixels but not able to clean them off as well. Need help to detect that these are dirt marks or something else and what can be done to remove them? or how do i get it replace i still have warranty, i bought it from hp site itselfa5f15f0d-a6ff-475f-bb4a-239f603a5f52.jpgIMG_20230712_171033496.jpgIMG_20230712_171020782.jpg

1 REPLY 1
HP Recommended

Hi @Fathimaxhiba,


Welcome to HP Support Community. 
 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.