LAPTOP FREEZE

[BITTU111]

recently, before 2 days when i restart my laptop there shown a notice , is mentioned that "system BIOS Update Failed". but my main issue is that my laptop is getting freeze some time when i not play any media. plz resolve it 

[Jerry_57]

Hi @BITTU111,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your laptop freezing and the message indicating a "system BIOS Update Failed" is concerning, but fortunately, there are steps you can take to address these issues.
 

Steps to Address BIOS and Freezing Issues:

Disable Automatic Restart: To better understand what might be causing the freezing:
 

• Search for and open View advanced system settings in Windows.
   
• Click on Settings under Startup and Recovery.
   
• Uncheck the box next to Automatically restart, then click OK.
   
• This will ensure that error messages are displayed instead of the system restarting automatically, which might help you gather more information about the freezing issue.

Check for Hardware Issues:
 

• Use HP’s built-in diagnostics to check for hardware problems. You can visit HP PCs - Testing for hardware failures for guidance.

Resolve BIOS Update Issues:
 

• Using HP Support Assistant:
  
  
  • Open HP Support Assistant on your computer.
  • Check the Updates section for available BIOS updates and apply them if necessary.
     
• Manual Update:
  
  
  • Visit the HP Customer Support - Software and Driver Downloads.
  • Enter your product details and download the latest BIOS update, ensuring it applies to your laptop model and version.

Check for Overheating:
 

• Overheating can cause freezing. Ensure that the laptop vents are not blocked, and consider using it on a hard surface rather than soft surfaces like beds or couches.

Perform a System Restore:
 

• If the issue started recently, performing a System Restore to revert the laptop to a state before the freezes began can be helpful.
• See HP PCs - Using Microsoft System Restore for detailed instructions.

System Reset:
 

• If other steps do not resolve the issue, consider resetting Windows. Ensure you back up all important files before proceeding.
• Detailed information is available at HP PCs - Reset the computer.
  
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support