LAPTOP - HP INTEL CORE i3 7TH GEN from M/S Sargam Electronics, Ambedkar Nagar,

[BHOJ2]

I have purchased a LAPTOP  - HP INTEL CORE i3 7TH GEN  from M/S Sargam
Electronics, Ambedkar Nagar, Ghaziabad on 31.03.2019.

But, my laptop is not working since today morning. When i start it, it
starts and comes upto login.  But as soon as I click Login, it
disappears and screen becomes black. Nothing appears on the screen
except the mouse arrow.

[Betty0610]

@BHOJ2

Welcome to the HP Support Community.

Let's perform the steps below:

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check. If the issue persists continue next step.

Set BIOS default and restart:

1.      Restart your notebook.  

2.      During startup, press F10 repeatedly until the BIOS menu is displayed.  

3.      Once the BIOS menu is displayed, press F9 to restore factory defaults.  

4.      Select Yes to confirm.  

5.      Press F10 to save changes and exit.  

6.      Select Yes to confirm.  

The computer restarts using the default settings. 

Please perform this test: 

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!