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Solved!

LCD issues

HP Recommended

Hi,

since a couple weeks ago the display of my hp pavilion 15-bc018nl notebook is pink-ish, with faint green vertical lines. For a few days, opening an closing it or pressing at the junctions with the keyboard made it go back to normal, but this doesn't work anymore. According to various HP resources it should be a problem with the LCD flat cable, since the pc itself works like it should, and on an alternative monitor I connected the colors are fine. 

Could it be another problem?

If this is the issue I'd like to try and change the flat cable, but on the HPPartSurfer the list of parts for the model I own is unavailable.

Where can I find the product code for the cable I need, and how much does it cost?

 

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HP Recommended

@margi4 I recommend you connect the laptop to an external monitor to confirm the issue, and if the issue occurs on the LCD alone and not the monitor, you are right about the flat cable and it could be an issue with the graphics card as well, I suggest running an extensive hardware test:

 

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

P.S: Welcome to HP Community 😉

 

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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