Lagging Video, frequent crashing and overheating

[ASHISHG77]

I own an HP spectre 360 and it has been a terrible experience. For a laptop this expensive, i expect it not to be this buggy.

Whenever i play a video, on a browser or a file, the video starts to lag behind the audio after sometime. Whenever i refresh the browser or the file i am playing, the issue gets resolved but its starts lagging again sometime. I see that this has been an issue for other HP laptops in the past, i just need to know how to fix it in mine.

Also, it crashes so frequently. Even when i am just browsing, no hardcore gaming or programming. It overheats a lot even when its idle. I dont know how to resolve all this. HP support has never responded.

[The_Fossette]

@ASHISHG77

I reviewed your post and I understand that the audio lags when you play any videos and the computer is overheating.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[ASHISHG77]

Hi, The product id is 5ZV29AV

[The_Fossette]

@ASHISHG77

I recommend you update the BIOS and graphics driver from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108737.exe

Intel: https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102290.exe

Nvidia: https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100904.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[ASHISHG77]

Hi, 

I couldnt install the Intel and graphics drivers. Seems like i was able to unzip them but they didnt install

[The_Fossette]

@ASHISHG77

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[ASHISHG77]

It says my video drivers are already up to date. Do you have any other ideas for the video lagging issue?

[The_Fossette]

@ASHISHG77

I recommend you contact support and they will assist you in this regard.

Cheers!