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‎06-08-2022 06:46 PM

HP Recommended

Hello, I recently have been having this problem when I am working on my school homework. If I open two screens together, my laptop starts lagging and turning black. Sometimes it comes back instantly and sometimes I have to click alt+ctrl and either sign out or restart for it to turn back on. This has been happening before I accidentally dropped it so I feel like it is a manufacturer problem but I do not know if anyone else is having this problem. 

1 REPLY 1

‎06-09-2022 10:36 AM

HP Recommended

hi

"This has been happening before I accidentally dropped it so I feel like it is a manufacturer problem  "

Either way, that doesn't help!
If in addition it fell, you may have something broken in addition
Absolutely no problem if you don't use a screen?
Do the tests:

*HP PCs - Testing for Hardware Failures | HP® Customer Support 

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