• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎06-08-2022 06:46 PM

HP Recommended

Hello, I recently have been having this problem when I am working on my school homework. If I open two screens together, my laptop starts lagging and turning black. Sometimes it comes back instantly and sometimes I have to click alt+ctrl and either sign out or restart for it to turn back on. This has been happening before I accidentally dropped it so I feel like it is a manufacturer problem but I do not know if anyone else is having this problem. 

1 REPLY 1

‎06-09-2022 10:36 AM

HP Recommended

hi

"This has been happening before I accidentally dropped it so I feel like it is a manufacturer problem  "

Either way, that doesn't help!
If in addition it fell, you may have something broken in addition
Absolutely no problem if you don't use a screen?
Do the tests:

*HP PCs - Testing for Hardware Failures | HP® Customer Support 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.