Laptop Display Not Working - Blank Screen (OS Loads - 2nd Display Works - Touch Screen Responsive)

[Luvz2Fly]

Laptop Screen Does Not Work - No image / No Backlight  but Touch Screen is Working

- Remains Blank through boot up (No Logo - No BIOS Screen)

- Second Display Works fine (using it now to type this)

- OS Loads No Issues

- Red LEDs for face detection work and login occurs (even with NO second display hooked up I can hear it login win10)

- Touchscreen IS responsive - I see grey trail on 2nd display as i move my finger across laptop screen

- NO image available on laptop screen (not just a backlight issue)

- Display properties in Windows 10 does NOT detect the display as even being there (no 2nd screen options)

- UPDATED BIOS today to latest as well as chipsets and video drivers (not that it would matter pre OS boot) 

- Lid Closure is detected 

Tried jigglish/pushing/tapping the hinges and rear connection areas as well

I GOT NUTTIN' LEFT TO TRY! 

HP Spectre x360 - 15-ch011dx

Product number:2LV24UA

Win 10 Home

1903

18362.720

[Echo_Lake]

@Luvz2Fly

Thank you for posting on the HP Support Community.

This sounds like a hardware related issue with the internal display, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.