Laptop Display is connected to Integrated Graphics and Not Dedicated Graphics Card

[MutamanAmir]

The laptop's display is connected to AMD Radeon TM Graphics and not NVIDIA RTX 3050. The task manager shows that I have GPU 0 which is the Nvidia graphics card and GPU 1 which is the AMD Radeon TM Graphics. I also ran DXDIAG and noticed that my Nvidia graphics card is shown in display 2 and that it's not connected to anything. Here's a summary of the steps I've taken:

• Reset the laptop 2 times (one reset with keeping the files, and the second with deleting everything).
• Updated BIOS to the latest version.
• Installed all Windows updates for system compatibility.
• Ran diagnostics using Windows Troubleshooter and HP PC Hardware Diagnostics Windows to identify hardware or driver issues.
• Checked Device Manager for anomalies and updated drivers accordingly.
• Deleted and reinstalled both NVIDIA and AMD drivers and installed the latest updates from Geforce Experience and the official website of Nvidia
• Adjusted power settings and NVIDIA Control Panel configurations for optimal performance, and set the preferred graphics card Nvidia.
• Conducted physical maintenance by cleaning out dust and ensuring proper ventilation.
• Tested the system with and without third-party applications to see in case there's any corrupt file or anything of sort.
• Reset Windows Power Plans to default settings and disabled Fast Startup.
• Conducted thorough RAM checks using the Windows Memory Diagnostic Tool.

Despite these efforts, the issues persist. The laptop is still utilizing the stupid AMD Radeon TM Graphics instead of the Nvidia GPU and its the Nvidia GPU is just sitting around and not being used at all. Please help I literally tried every possible fix/solution that i found on the internet. Help me please. I'm tired of this.

[Raj_05]

Hi @MutamanAmir,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've taken an exhaustive range of steps to address the issue. Since your NVIDIA GPU is not being utilized and the AMD GPU is still being used, here are some additional steps and checks that might help.

Check Graphics Card Priority in BIOS

• Access BIOS/UEFI Settings: Restart your laptop and enter BIOS/UEFI settings (usually by pressing F2, F10, ESC, or DEL during boot).
• Check Graphics Settings: Look for settings related to graphics or display. Ensure that the dedicated NVIDIA GPU is set as the primary graphics card. If such an option is not available, it might be worth checking the manual or HP support for specific BIOS settings related to GPU.

Check the NVIDIA Control Panel

• Open NVIDIA Control Panel: Right-click on the desktop and select "NVIDIA Control Panel."
• Manage 3D Settings: Go to "Manage 3D Settings" and then to the "Global Settings" tab.
• Preferred Graphics Processor: Set the preferred graphics processor to "High-performance NVIDIA processor." Apply these settings.

Application-Specific Settings

• Program Settings: In the NVIDIA Control Panel, go to the "Program Settings" tab under "Manage 3D Settings."
• Add Applications: Ensure that the applications or games you're trying to run are set to use the NVIDIA GPU.

Verify GPU Utilization

• Check GPU Usage: Use Task Manager or tools like GPU-Z to monitor if the NVIDIA GPU is being used when running demanding applications or games.

Update GPU Drivers

• Driver Cleanup: Use a tool like Display Driver Uninstaller (DDU) to completely remove existing NVIDIA and AMD drivers. Then, reinstall the latest drivers from the official websites.

[Raj_05]

Check Power Settings

• Power Plan: Ensure that your power plan is set to "High performance" in Windows. Go to Control Panel > Hardware and Sound > Power Options.
• Power Management in NVIDIA Control Panel: Under "Manage 3D Settings," ensure that "Power Management Mode" is set to "Prefer maximum performance."

Check Device Manager

• Device Manager: Go to Device Manager and ensure there are no warnings or errors related to the NVIDIA GPU.
• Force the Use of NVIDIA GPU: Right-click on the desktop, select "NVIDIA Control Panel," and ensure the NVIDIA GPU is set as the default for all high-performance applications.

Reinstall Operating System

• Since you've already reset Windows twice, a clean install might be worth considering. Backup your data and perform a fresh install of Windows to ensure that there are no lingering software issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[MutamanAmir]

Hi there!

Thank you so much for reaching out!!

I've made all these changes and the same issue is persisting. I've uninstalled the AMD and Nvidia drivers two times using DDU while on safe mode. We have made some progress as the GPU is being used in games, but there is a high CPU usage that sometimes goes up to 95% while the GPU stays at 50% for some reason. The CPU and the integrated graphics card temps are also high and go up to 100 while opening just one tab of Google Chrome.

I'm starting to believe that my laptop needs the thermal paste to be redone, as I've been the laptop for more than two years now. I've almost tried all the fixes and solutions that I can find on YouTube and the internet in general. I've come across certain topics that talk about MUX Switch and Nvidia Optimus technology which makes the laptop use the integrated graphics card over the dedicated graphics card, and unfortunately, my HP Victus 16 does not have a MUX switch, nor there is a graphics settings in my bios for that.

Just wanted to check, since you are an HP employee, is there any secret combination that makes you view the advanced settings in bios? Most of my friends are suggesting that I take the laptop to an HP service place and see if there are any hardware related issues and open the advanced bios settings and have the dedicated graphics card as the main graphics card of the laptop.

Thank you for your attention.

[Raj_05]

Hi @MutamanAmir,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support