Laptop / Docking Station / Monitor Detection Issues

[Laz524]

Hi everyone, 

I own an HP 15-f2000 series laptop and bought the Black Friday x2 E24 64 FHD Monitors and USB-C G4 Docking Station combo to use with my laptop for school. I have everything connected but my laptop is unable to detect either monitor. I have attempted this with all cables included with the monitors (HDMI, Display Port & VGA) but have had no luck. 

Oddly enough, the dock doesn’t provide power to my laptop, but the wireless mouse / keyboard combo that is attached works. 

I read somewhere that this dock only works with business laptops for some people, but not for others. Has anyone else had experience with this issue? 

thank you, 

S 

[banhien]

@Laz524 

The G4 dock is discontinued and compatible with the following machines

HP ProBook 600 G4, 400 G5, G6
HP EliteBook 800 G5, 700 G5
HP EliteBook x360 1030 G6 & 1020 G2, G3, G4
HP EliteBook 1040 G4
ChromeBook x360
HP Elite x2 1012 G2
HP Elite x2 1013 G3, G4
HP Pro x2 612 G2
HP ChromeBook 13
HP Spectre Pro 13 G1 Notebook PC
HP EliteBook Folio G1;

HP Elite x2 1012 G1

Your machine is NOT on the list.

Regards.