• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP Pavilion 17-g121wm
Microsoft Windows 11

It's a long story, but after a long time of downloading drivers from HP, AMD, and following many online tutorials leading to uninstalling my graphics card and registry editing, nothing has fixed my problem.

 

Problem: The brightness buttons, slider, and brightness settings don't work or are missing. I assume the issue is my Graphics card/driver, as Windows says that it is causing issues and is being stopped.

Why it needs fixed: My display is at maximum brightness, and it isn't good for my eyes.

My graphics card: AMD Radeon R6

 

Here is what Device Manager shows:

BusyBird15_0-1719250935659.png

Yes, drivers are up-to-date, Windows says I have the best driver installed, and there are three other driver options, but none of which solve the issue. Also, the option to roll back a driver update is grayed out.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Four long hours later, I finally found the fix! I had to search my device by serial number rather than model. I don't know why, but this gave me two new driver download options: 

BusyBird15_0-1719255459978.png

 

I circled the one I downloaded, and restarted. Finally, the brightness slider reappeared, and best of all, actually does something now!

View solution in original post

1 REPLY 1
HP Recommended

Four long hours later, I finally found the fix! I had to search my device by serial number rather than model. I don't know why, but this gave me two new driver download options: 

BusyBird15_0-1719255459978.png

 

I circled the one I downloaded, and restarted. Finally, the brightness slider reappeared, and best of all, actually does something now!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.