Laptop Problem

[Manoj30]

Hi I am Manoj ,

I have buy HP Laptop Notebook 15q-bu004tu in last three month but  My Laptop Touch pad randomly cursor not moving.

 I try to change os from  windows 8.1 to 10(64 bit ) and also installed touch pad driver of windows 10 64bit still not working properly  (HP Laptop Notebook 15q-bu004tu). so please help me.

Thanks & Regards

Manoj

Mob:[Personal Information Removed]

[A4Apollo · Accepted solution]

Hey there! @Manoj30, Thank you for joining the HP Forums!

I understand you have touchpad issues with your laptop.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with an external mouse?

As you mentioned the touchpad cursor stops functioning randomly on your PC.

Try double tapping on the top left of the trackpad and check if the touchpad is locked.

Try updating the BIOS and chipset drivers on your PC.

Update the BIOS using this link.

Update the chipset drivers on your PC using this link.

Try the steps recommended below.

Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings“ appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.
In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.
In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)
Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)
If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.
If this method solves the problem, you will be able to see your mouse pointer again.

Uninstall the touchpad drivers from the device manager and install the latest version of touchpad drivers using this link.

Also, touchpad drivers using HP recovery manager and check if it helps.

Refer this article to know how to restore drivers using the HP recovery manager.

If the issue still persists after trying out the steps try the steps recommended below. 

• If that didn't work, try using the generic driver that comes with Windows. Here's how: in Device Manager, right-click (or press and hold) your touchpad driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select HID-compliant mouse, select Next, and follow the instructions to install it.

Refer this document to further troubleshoot touchpad issues with your PC.

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Manoj30]

Thanks Its working

[A4Apollo]

Hi @Manoj30! You're welcome and thanks for the reply.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Manoj30]

Good Morning  sir,

again laptop touch pad getting same problem,

I have update os ,mouse also working while touch pad problem.

its working perfect synapties touch pad but some time synapties touch function working stop and active normal touch pad functions aslo some time cursor not moving perfect (some time not moving ).

after restart lapto again its working all functions with synaptic touch function.

its happening may be 1 or 2 times in 1 week.

Is it problem of hardware?

so please help me 

Thanks 

[sandytechy20]

@Manoj30

Welcome to HP forums again. I see that you are getting issue with touchpad again.

Since you have done all the troubleshooting steps, I recommend you to perform a recovery on the notebook.

Refer this HP document to perform recovery:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.