Laptop Screen flickers, then freezes then crashes.

[BentheNavigator]

I closed my laptop a little to make it easier for me to pick it up when I was letting someone in the seat beside me off a train. When I lifted it up again I had a blank, slightly lit screen (like when your first turn it on but before the HP logo appears). Nothing happened for a while so I turned if off and on again
Now I can't get it to work for more than a couple of minutes. Usual problem is it boots up and I get the home screen. Then the screen starts to flicker (sometimes when I move the mouse pad, sometimes when I do nothing and always when I move the screen a little up or down.) Then it freezes and either reboots or blue screens.) Is it a hardware fault or something else?

[Jeet_singh]

@BentheNavigator,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I Understand you are having issues with the screen flickering and then freezes on HP Notebook,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you try with an alternate monitor?

Have you tried to boot the computer into the Bios screen and check if the issue persists?

Have you tried to run any test on the computer from F2?

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above. 

  

If the issue persists on BIOS as well, please try with a TV to identify if it's the LCD or the motherboard/video card failure, 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) .

Next thing, I would suggest here is to run an extensive system test as well as test on the hard drive and Memory from F2(Please capture the failure ID for further assistance).

Alternatively, for computer screen freezing, I would suggest you follow the steps suggested in the support document for - HP PCs - Computer Locks Up or Freezes (Windows 10, 😎

HP PCs - Blinking or Flashing Screen After Upgrading to Windows 10

  

Please respond to this post with the details and with the results of the troubleshooting for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,