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‎12-16-2018 12:25 AM - last edited on ‎12-16-2018 11:17 AM by Retired

HP Recommended
Product: HP Pavilion Laptop 15-cs0xxx SN#5CD824152L Product#4AG15UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

My hp laptop HP Pavilion Laptop 15-cs0xxx SN#[edit]Product#4AG15UA#ABA is not wanting to close correctly. When I try to close it, something is rubbing it. This is causing the frame to come apart at the corner left rear corner. Its wanting to separate(the front screen wanting to separate from the rear part the screen. Not sure what to do. Computer is only 4 months old.  It still works perfectly.  I am afraid it might get worse and could cause the screen to stop working.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-17-2018 03:47 AM

HP Recommended

@RowdyB18  

 

Greetings! 

 

Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the computer's lid.

 

Don't worry, I'm here to help! I have sent you a Private Message with the details about the next course of action.

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

Asmita
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎12-17-2018 03:47 AM

HP Recommended

@RowdyB18  

 

Greetings! 

 

Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the computer's lid.

 

Don't worry, I'm here to help! I have sent you a Private Message with the details about the next course of action.

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎12-30-2018 11:19 PM

HP Recommended

Thank you.

Was this reply helpful? Yes No
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